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Unable to run query - "ARIS Design Server Not Available"

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by KH Tan in Professional ARIS posted on 2017-12-13

Dear all experts,

I'm current on version 9.7. (ARIS design server + ARIS architect)

I run into "ARIS Design Server Not Available" error whenever I try to run query.

I read in another post where someone rectified the issue by restarting octopus (Analysis Server), but this doesn't work for me.

I took a look at the client log and saw this line:

"Octopus Server responded with code 404 to request /octopus/adapters"

Anyone can help interpret code 404? Where can I locate the corresponding log in the server (we're running on Windows environment)? There are like tons of log files there. 

 

Regards

KH

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Rune Becker posted on 2017-12-13

Dear KH,

Such technical issues can hardly be solved here. Therefore, please contact Global Support ARIS via Software AG Empower/eService. I suggest to attach your log files on your support ticket. The log files can be easily zipped via collectLogFiles.zip in folder C:\SoftwareAG\ARIS9.7\Support.

Cheers
Rune

Erik Mossing posted on 2018-01-09

I get the same message occasionally. Could this be a server performance issue? Server CPU load spikes to 100% when executing queries and sometimes i get the error message in the topic.