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ARIS 9.8 is not launching

ahmedembaby's picture
by Ahmed Embaby in User Support posted on 2017-03-07

Hello,

 

I am struggling to make ARIS lunches. It was working properly until morning. Tried to reinstall several versions of Java, deleted the download client folder, cleared Java webstart cache and still not working. I am attaching Java consloe log below:

Detecting proxy settings for codebase: https://arisconnect.ea.jlr-apps.com/abs/downloadClient/lib/
[PROXY] host:
[PROXY] port: -1
[PROXY] used: false
ARIS is checking for updates. Please wait...
Temporary directory: C:\Users\IBM_AD~1\AppData\Local\Temp\
Checking access privileges for the download client path specified in the 'arisloader.cfg' file on the server side: C:\Users\IBM_ADMIN\ARIS90/DownloadClient/54.194.63.185
Use download client path specified in 'arisloader.cfg' file on the server side
Local download directory: C:\Users\IBM_ADMIN\ARIS90/DownloadClient/54.194.63.185
Applet parameter param0: appletmode=javaapp
          -> program parameter appletmode: javaapp
Applet parameter param1: configuration=ARIS
          -> program parameter configuration: ARIS
Applet parameter param2: language=en-US
          -> program parameter language: en-US
Applet parameter param3: appserver=arisconnect.ea.jlr-apps.com
          -> program parameter appserver: arisconnect.ea.jlr-apps.com
Applet parameter param4: tenant=default
          -> program parameter tenant: default
Applet parameter param5: iiopport=80
          -> program parameter iiopport: 80
Applet parameter param6: sslport=0
          -> program parameter sslport: 0
Applet parameter param7: usessl=false
          -> program parameter usessl: false
Applet parameter param8: ignoreproxy=false
          -> program parameter ignoreproxy: false
Downloading files: https://arisconnect.ea.jlr-apps.com/abs/downloadClient/lib/y-aris-client-loader.jar
    Received bytes: 410301
Downloading files: https://arisconnect.ea.jlr-apps.com/abs/downloadClient/lib/sapjco3.jar
Downloading files: https://arisconnect.ea.jlr-apps.com/abs/downloadClient/plugins/ssocltplugin.jar
Preparing start of ARIS Client. Please wait...
Client parameter: appletmode=javaapp
          -> program parameter appletmode: javaapp
Client parameter: configuration=ARIS
          -> program parameter configuration: ARIS
Client parameter: language=en-US
          -> program parameter language: en-US
Client parameter: appserver=arisconnect.ea.jlr-apps.com
Client parameter: tenant=default
          -> program parameter tenant: default
Client parameter: iiopport=80
          -> program parameter iiopport: 80
Client parameter: sslport=0
          -> program parameter sslport: 0
Client parameter: usessl=false
Client parameter: ignoreproxy=false
          -> program parameter ignoreproxy: false
ARIS is currently starting. Please wait...
"C:\Program Files (x86)\IBM\Java80\jre\bin\default;C:\Program Files (x86)\IBM\Java80\jre\bin\java.exe" -Xmx700m -XX:+DisableExplicitGC -XX:+UseParallelGC -XX:+UseParallelOldGC -Xss4m -Dsun.java2d.d3d=false -Djava.util.Arrays.useLegacyMergeSort=true -Dsun.security.krb5.debug=true -Dsun.security.spnego.debug=true -XX:PermSize=64m -XX:MaxPermSize=160m -Daris.remote.dir=https://arisconnect.ea.jlr-apps.com/abs/downloadClient/ -cp C:\Users\IBM_ADMIN\ARIS90/DownloadClient/54.194.63.185/lib/y-aris-client-webstart.jar -Duser.dir=C:\Users\IBM_ADMIN\ARIS90/DownloadClient/54.194.63.185 -Dcom.aris.modeling.client.useProxy=false com.aris.modeling.client.loader.AArisLoader appletmode javaapp configuration ARIS language en-US tenant default iiopport 80 sslport 0 ignoreproxy false appserver arisconnect.ea.jlr-apps.com:-1 usessl true codebase https://arisconnect.ea.jlr-apps.com/abs/downloadClient/lib/
java.io.IOException: Cannot run program ""C:\Program Files (x86)\IBM\Java80\jre\bin\default;C:\Program Files (x86)\IBM\Java80\jre\bin\java.exe"" (in directory "C:\Users\IBM_ADMIN\ARIS90\DownloadClient\54.194.63.185"): CreateProcess error=2, The system cannot find the file specified
    at java.lang.ProcessBuilder.start(ProcessBuilder.java:1059)
    at com.aris.modeling.client.loader.AArisLoader.startCommand(AArisLoader.java:690)
    at com.aris.modeling.client.loader.AArisLoader.initApp(AArisLoader.java:585)
    at com.aris.modeling.client.loader.AArisLoader.init(AArisLoader.java:429)
    at com.sun.deploy.uitoolkit.impl.awt.AWTAppletAdapter.init(Unknown Source)
    at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    at java.lang.Thread.run(Thread.java:785)
Caused by: java.io.IOException: CreateProcess error=2, The system cannot find the file specified
    at java.lang.ProcessImpl.create(Native Method)
    at java.lang.ProcessImpl.<init>(ProcessImpl.java:397)
    at java.lang.ProcessImpl.start(ProcessImpl.java:148)
    at java.lang.ProcessBuilder.start(ProcessBuilder.java:1040)
    ... 6 more
Error starting ARIS Report.
Cannot run program ""C:\Program Files (x86)\IBM\Java80\jre\bin\default;C:\Program Files (x86)\IBM\Java80\jre\bin\java.exe"" (in directory "C:\Users\IBM_ADMIN\ARIS90\DownloadClient\54.194.63.185"): CreateProcess error=2, The system cannot find the file specified
java.io.IOException: Cannot run program ""C:\Program Files (x86)\IBM\Java80\jre\bin\default;C:\Program Files (x86)\IBM\Java80\jre\bin\java.exe"" (in directory "C:\Users\IBM_ADMIN\ARIS90\DownloadClient\54.194.63.185"): CreateProcess error=2, The system cannot find the file specified
    at java.lang.ProcessBuilder.start(ProcessBuilder.java:1059)
    at com.aris.modeling.client.loader.AArisLoader.startCommand(AArisLoader.java:690)
    at com.aris.modeling.client.loader.AArisLoader.initApp(AArisLoader.java:585)
    at com.aris.modeling.client.loader.AArisLoader.init(AArisLoader.java:429)
    at com.sun.deploy.uitoolkit.impl.awt.AWTAppletAdapter.init(Unknown Source)
    at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    at java.lang.Thread.run(Thread.java:785)
Caused by: java.io.IOException: CreateProcess error=2, The system cannot find the file specified
    at java.lang.ProcessImpl.create(Native Method)
    at java.lang.ProcessImpl.<init>(ProcessImpl.java:397)
    at java.lang.ProcessImpl.start(ProcessImpl.java:148)
    at java.lang.ProcessBuilder.start(ProcessBuilder.java:1040)
    ... 6 more

 

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Frank Weyand posted on 2017-03-08

Hi,

you kind of "destroyed" our local JRE installation.

See in your logs: C:\Program Files (x86)\IBM\Java80\jre\bin\default;C:\Program Files (x86)\IBM\Java80\jre\bin\java.exe"

This is not a valid path for an JRE. ARIS wants to get the information, where your JRE is installed locally, but the system delivers a strange path to you ARIS.

Maybe this happens via an automatic update of the JRE... can't tell from our side.

There are 3 ways to solve this:

1.) Tidy up your system. Clean up all your JRE installations and install a new one (I recommend that)

- or -

2.) use a "private" JRE. That means. create a JRE.zip and place it on the server. More information can be found in installation/administration document.

Please check, what happens if you just open a command prompt and type "java -version". If that does not work, you have a problem with your JRE installation.

Bye,

Frank

Frank Weyand posted on 2017-03-08

Ah, I have forgotten one thing, that can help to to check:

Type this in a command promp:

java -XshowSettings:all

That will print out the JRE settings. Search for the value of the key: sun.boot.library.path

This is the installation path of the JRE, that ARIS is searching for. If that value is not maintained, ARIS searches for "java.home" and adds a "bin".

If these values a not simple paths, but the strange values we have seen in the log and mentioned by my post above, this is an installation issue of the JRE.

Bye,

Frank