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Error installing

BramvdBogaard's picture
by Bram van den Bogaard in ARIS Express posted on 2017-03-20

When I try to install aris-express I receive the following error:

Error Code:    -5006 : 0x800700b7
Error Information:
>SetupNew\setup.cpp (591)
PAPP:ARIS Express
PVENDOR:Software AG
PGUID:49ABE0DF-5BC9-40E8-8996-7A2938BFB5C2
$16.0.0.400PAK
@Windows 7 / Server 2008 R2 Service Pack 0 (9200) 
IE Version: 9.11.14393.0

Note: I have the newest Java version installed and tried everything in the other posts related to this issue.

 

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André Vitor Oliveira posted on 2017-03-20

Hi Bram,

Looks like this error comes from operation system and usually this error code means duplicate script running... or two entries for the same resource... try to close everything and using an Admin user install again and if you have some folder in C:\ related to ARIS express delete before to start...

If you continue with errors, please send the screenshots with steps that you did and will be helpful.

 

BR,

AO

Bram van den Bogaard posted on 2017-03-22

I accidentally reacted to my own post instead of your reaction.
Please read the message that I left on this post.

Bram van den Bogaard posted on 2017-03-21

Thanks for the answer,
unfortunately I haven't found any ARIS files on my pc. The only file that I do have is the installer (I deleted all installers and downloaded a new one).
Even when I run this file as an admin the same error occurs.