Not able to Import filter, create new publisher export in ARIS 7.2
I am not able to import the filter,edit the filter, check properties of report and create new publisher export.
when i try to import the filter i get error message saying not able to import please check log installation files.
But im not able to find proper reason for failure log files. When i try to check properties or new publisher , no window pop up is coming.
I am using ARIS Business designer 7.2.
Please help me in understanding what 's going wrong.
PS : We noticed one existing filter was missing, by any chance is this causing the issue?
Any help is much appreciated as it is really very important.