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ARIS Agent is down

jahnavi's picture
by gowtham ramesh in Administration & User Management posted on 2017-09-28

Hi,

ARIS Agent is down and not able to start it and got below error on checking in log file.

INFO   | jvm 49   | 2017/09/27 22:05:27 | #

INFO   | jvm 49   | 2017/09/27 22:05:27 | # There is insufficient memory for the Java Runtime Environment to continue.

INFO   | jvm 49   | 2017/09/27 22:05:27 | # Native memory allocation (malloc) failed to allocate 1048576 bytes for AllocateHeap

INFO   | jvm 49   | 2017/09/27 22:05:27 | # An error report file with more information is saved as:

INFO   | jvm 49   | 2017/09/27 22:05:27 | # E:\SoftwareAG\ARIS9.8\server\bin\hs_err_pid13548.log

ERROR  | wrapper  | 2017/09/27 22:05:27 | JVM exited while loading the application.

STATUS | wrapper  | 2017/09/27 22:05:32 | Launching a JVM...

INFO   | jvm 50   | 2017/09/27 22:05:32 | Error occurred during initialization of VM

INFO   | jvm 50   | 2017/09/27 22:05:32 | Could not reserve enough space for object heap

ERROR  | wrapper  | 2017/09/27 22:05:32 | JVM exited while loading the application.

STATUS | wrapper  | 2017/09/27 22:05:37 | Launching a JVM...

INFO   | jvm 51   | 2017/09/27 22:05:37 | #

INFO   | jvm 51   | 2017/09/27 22:05:37 | # There is insufficient memory for the Java Runtime Environment to continue.

INFO   | jvm 51   | 2017/09/27 22:05:37 | # Native memory allocation (mmap) failed to map 348160 bytes for card table expansion

INFO   | jvm 51   | 2017/09/27 22:05:37 | # An error report file with more information is saved as:

INFO   | jvm 51   | 2017/09/27 22:05:37 | # E:\SoftwareAG\ARIS9.8\server\bin\hs_err_pid14160.log

INFO   | jvm 51   | 2017/09/27 22:05:37 | Java HotSpot(TM) 64-Bit Server VM warning: INFO: os::commit_memory(0x0000000001270000, 348160, 0) failed; error='The paging file is too small for this operation to complete' (DOS error/errno=1455)

ERROR  | wrapper  | 2017/09/27 22:05:37 | JVM exited while loading the application.

STATUS | wrapper  | 2017/09/27 22:05:42 | Launching a JVM...

ERROR  | wrapper  | 2017/09/27 22:06:11 | Startup failed: Timed out waiting for a signal from the JVM.

ERROR  | wrapper  | 2017/09/27 22:06:11 | JVM did not exit on request, termination requested.

STATUS | wrapper  | 2017/09/27 22:06:11 | JVM exited after being requested to terminate.

STATUS | wrapper  | 2017/09/27 22:06:16 | Launching a JVM...

INFO   | jvm 53   | 2017/09/27 22:06:17 | Error occurred during initialization of VM

INFO   | jvm 53   | 2017/09/27 22:06:17 | Unable to allocate 8192KB bitmaps for parallel garbage collection for the requested 262144KB heap.

INFO   | jvm 53   | 2017/09/27 22:06:17 | Error: Could not create the Java Virtual Machine.

INFO   | jvm 53   | 2017/09/27 22:06:17 | Error: A fatal exception has occurred. Program will exit.

ERROR  | wrapper  | 2017/09/27 22:06:17 | JVM exited while loading the application.

STATUS | wrapper  | 2017/09/27 22:06:21 | Launching a JVM...

 

Any Help would be much appreciated.

Thank you.

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Rune Becker posted on 2017-09-28

Well, did you check how much RAM is available before starting (also installing) ARIS?

ARIS Agent doesn't require much RAM. But if that little portion is already no more available, then you installation is probably neither working.

Cheers
Rune