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install error ARIS Express

jennydc5's picture
by Jenny Chambers in ARIS Express posted on 2015-06-01

I have windows 7 Home and am trying to install ARIS Express

I get the following message

An error (-5001 : 0x80070002) has occurred whiilerunning the setup.

Please make sure you have finished any previous setup and closed other applications.

Can anyone help please?

Thanks

Jenny

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Frank Weyand posted on 2015-06-01

Hi,

what is the size of the download file? With browser are you using?

Bye,

Frank

Michael Flum posted on 2015-06-01

Hi, got the same error. File size: 79152 KB, downloaded with Firefox 38.0.1

regards,

Michael

(Update:) your question regarding the browser caused me to try the download with IE 11. File size now: 158.224 KB - but still the same error...

Frank Weyand posted on 2015-06-01

Hi,

we checked it again, and the file has 170MB. We do not have any information, why the download is canceled, but it is a network issue.

Could you check this link here: http://arisexpress-download.s3.amazonaws.com/7.1.0.895215/aris-express-setup.exe

Bye,

Frank

Jenny Chambers posted on 2015-06-02

Thank you Frank, that link seems to have worked for the install.  

Jenny

JP Snyman posted on 2015-06-06

I have exactly, but exactly the same and went through exactly the same steps. Both on a 3G modem and my home router. The same file sizes, everything. I do not think this is a network problem I tried another large file (145MB) on both platforms (3G and ADSL) and it downloaded perfectly. I do think you need to look into this.

Thank you for the product anyway!

JP.

Juan De Alb posted on 2017-06-22

i have  the next errorwhen I tried to log in for the first time. Could you help me please "Unable conect to the Internet when running ARIS Express for the first time so that your login data can be checked.  Please also check the proxy settings of our system in the internet options"

I have an internet access and y the proxy its empty