Symbol lock after XML import
While trying to import XML (ARIS 18.104.22.1687174), I encountered an error that
"XYZ Worflow Library: symbol Merge is locked by user1@default"
and the import terminated. When I contacted support, I was asked to use the ARIS Server Administrator and use the command called "freesymbollocks <dbname>". When I list all the databases in my installation, I see the "XYZ Workflow Library" in the list. However, when I ran the freesymbollocks command, it does not seem to recognize the database.
Has anyone successfully ran this command? If so, can you please let me know the correct syntax that I should use?
Thank you very much!